Ready to grow your team without slowing down?

Let us take training off your plate - so you can get back to doing what you do best:
creating unforgettable travel experiences.

ROADMAP is a recognized authority in luxury travel entrepreneurship among the industry elite.
We provide real-world education, strategic frameworks, and professional credentials that set our graduates apart.

Train Smarter. Grow Faster.

As a small business owner in the luxury travel industry, your time is the most valuable asset. You know you need help to grow, but the idea of stepping away to train someone new? That's often what stops you from hiring at all.

Sound familiar?

You are not alone. For many travel advisors, the time and energy required to train a new hire becomes a major roadblock - slowing down growth, burning you out, and keeping your business from reaching its full potential.

Foundational Training: Course Overview

Our online, on-demand foundational training program is designed specifically for new hires in the luxury travel space. It gives your team the tools, knowledge, and confidence they need to hit the ground running—without you having to press pause on your business.

This course pairs an engaging, self-paced interactive learning experience with expert insights, real-world education, and proven frameworks designed to fast-track learning for anyone who is new to the industry and ready to launch a new career in the luxury travel business.
  • Save hours of hands-on training
  • Get new hires up to speed faster
  • Maintain consistency in service and brand standards
  • Focus your energy on growth, not onboarding

Need training for a small team?

Please contact sales so we can better understand your needs and assist you further.

Effective Training for New Hires
Boosts ROI & Employee Retention

Increase in RoI

For every dollar invested in training, a company
receives $4.53 in return

Increase in New Hire Retention

For companies that invest in new hire training
and structured onboarding

Ready to Grow Your Business but Not Sure
Where to Start?

Hiring and training can feel overwhelming—especially when you're already wearing every hat in your business. That’s why we offer personalized consulting sessions designed to support you, the business owner, in building a stronger, more scalable team.

Sometimes, that means looking inward—streamlining your operations so you actually have the time to grow. Other times, it's about getting expert advice on how to attract, hire, and retain the right people who align with your brand and values.

1:1 Consulting for
Luxury Travel Business Owners

HOW IT WORKS

We start by understanding your unique goals and challenges. From there, we design tailored sessions that focus on the strategies and support you need most, whether that’s improving your hiring process, creating onboarding systems, or developing leadership skills as you scale.
- Expert guidance tailored to your business
- Actionable strategies for hiring and training
- A clear path to sustainable growth

You don’t have to figure it all out alone. Let’s build the foundation your business needs to grow together.

Cost Per Session: $250

Roadmap Foundational Training

COURSE OVERVIEW

ROADMAP is a recognized authority in luxury travel entrepreneurship among the industry elite. We provide real-world education, strategic frameworks, and professional credentials that set our graduates apart.

01.

The Travel Advisor Career

Just starting out? We’ll answer all your burning questions, debunk myths and provide you with research, facts, figures and expert insights that will inspire you as you start your exciting new career in luxury travel.

02.

Travel Industry Mastery

Get to know the travel industry landscape and its key players.  Get clear on how host agencies operate and support a travel advisor’s  business.   Learn about valuable industry tools & resources to help navigate your day-to-day.   And master industry lingo so that you sound like a pro as you dive into your new role and hit the ground running.

03.

Effective Client Strategies 

Dive into the entire process of working with new clients from initial inquiry through final itinerary. Learn how to drill down to what clients really want and curate exceptional trips.  Get expert advice on charging fees,  sales training, scripts and real-world scenarios to boost your confidence. 

04.

Booking Mechanics

Master the booking process for every category of travel, from your client’s initial request to adding high touch levels of service that go above and beyond.  Identify which types of bookings have the highest earning potential to boost your income.

05.

Understanding Commission & Payment Processes

Understand what it takes to run a streamlined, high touch, business with an elevated approach to client invoicing and collecting payments. And learn the essentials around  commission tracking, payment processes and systems for collecting fees. 

06.

Business Building 101

Regardless of your role as you start your new career, you’ll want to understand what it takes to effectively grow and operate a luxury travel business so that you are ready to contribute great ideas, excel at your role, and thrive in your new career.

Additional Course Features

Interviews with top travel advisors and industry experts
Expert insights and video content that adds context and perspective throughout.
Downloadable library of templates, scripts, checklists, sample fee schedules, and more.
Roadmap Certification upon completion of the course’s final assessments.
Multi-format interactive, video and animated content developed by top instructional designers.
Access to exclusive partners & programs.

How it works

01

Format

Courses are on demand

Accessible via laptop, mobile or tablet

02

Cost

Foundational Training Course  $2500
Additional Pricing Options for Tailor-Made Solutions

03

Time Commitment

6 modules, 60 lessons
Self-paced, estimate 10-12  hours of course work 

NEW HIRES ENROLL HERE

PURCHASING THE COURSE FOR A MEMBER OF YOUR TEAM?

Industry Recognition

ROADMAP is recognized among the industry elite as the gold standard luxury travel advisor training program.

Our best-in-class training is endorsed by Internova Travel Group and Global Travel Collection, the industry’s most influential and prestigious network of top travel advisors and luxury suppliers around the globe.  

ROADMAP CERTIFICATION

ROADMAP certification signals to the industry that you want to be recognized as a serious player who is ready to build a profitable business.

You will receive your Roadmap Certification upon completion of the course and final assessments

NEW HIRES ENROLL HERE

PURCHASING THE COURSE FOR A MEMBER OF YOUR TEAM?

Explore the Full Course Curriculum

COURSE OUTLINE

Module 1: Dream Job: The Travel Advisor Career

  • Welcome to the World of Luxury Travel Advising:  Where Passion Meets Purpose
  • The Value of a Great Travel Advisor
  • Industry Trends: The Travel Advisor Career Outlook
  • Earning Potential: How much money can you really make?
  • Launching Your Business: Key Considerations
  • Insider Insights: Interview with a top travel advisor

Module 2: Travel Industry Mastery

  • Key Players in the Travel Industry
  • The “IC” Model: Independent Contractor (IC) vs. Employee Travel Agent
  • Host Agencies
  • Consortium
  • Travel Agency Accreditations
  • The Hotel Industry: Everything You Need to Know
  • Travel Industry Associations
  • Tourism Boards
  • Useful Resources: Researching Destinations, Suppliers & Industry News
  • Travel Technology
  • The Nuts & Bolts: Host Agency Operation

Module 3: Working with Clients & Suppliers

Working with Clients
  • Working with New Clients
  • Communicating Your Value & How You Work
  • Vetting Clients: Are You a Match?
  • Trip Details: Drilling Down To What Clients Want
  • Collecting Traveler Information
  • The Collaborative Trip Planning Process
  • To Be, Or Not To Be… Available 24/7


Charging Fees
  • Rationale: Why Charge Fees?
  • How to Position Fees to Your Clients
  • Types of Fees
  • Trip Planning Fees
  • Other Fee Types: Case Studies and Rationale
  • Rolling Out a New Fee Schedule to Existing Clients


Developing an Itinerary
  • Developing An Itinerary: Identify Potential Challenges
  • Managing Client Expectations
  • Creating An Itinerary Outline
  • Booking Priorities Based on Specific Trip Types
  • The Client’s Final Itinerary: What Should It Include?


Working with Suppliers: Best Practices
  • Choosing the Right Suppliers
  • Booking Channels
  • Contacting Suppliers: Best Practices
  • Develop Relationships & Meeting with Suppliers
  • FAM Trips

Module 4: Booking Processes

Hotels
  • Master how to source and book luxury accommodations  tailored to your clients’ style and budget, while securing exclusive upgrades, value-added amenities, and VIP status through preferred partner programs


Tours
  • Learn how to design and book bespoke private tours and high-end experiences by partnering with luxury tour operators and DMCs, ensuring white-glove service, insider access, and elevated client support throughout the journey.


Cruise
  • Confidently match clients with the right luxury cruise experience—whether ocean, river, yacht, or expedition—by understanding ship categories, suite types, itinerary nuances, and the premium services that matter most to discerning travelers


Rental Cars
  • Develop a seamless high touch process for working with your clients to book luxury vehicles and rental cars  - while understanding key differences with international bookings, insurance options, and maximizing preferred supplier commissions.


Rail
  • Understand how to integrate upscale rail travel into your itineraries, from first-class high-speed routes to iconic luxury trains, ensuring seamless service, elevated onboard experiences, and strategic connections across destinations.


Air
  • Build fluency in air travel booking fundamentals and gain valuable industry intel  - from understanding airline contracts and why they matter when it comes to your earning potential – to mastering the ins and outs of how the airline industry works behind the scenes -so that you can collaborate confidently and effectively with your host agency and supplier partners to secure high commission tickets for your clients.


Travel Insurance
  • Learn how to position and sell the right travel insurance products for high-end clients, while earning surprisingly high commissions and safeguarding the full value of premium itineraries.

Module 5: Understanding How Travel Advisors Get Paid

  • Commission Payment Processes
  • Invoicing & Commission Tracking: Best Practices
  • Charging Service Fees: Best Practices

Module 6: Step-by-Step Guide to Launching Your Business

Developing a Simple Business Plan
  • Introduction: Creating Your Roadmap
  • Why You Need a Business Plan (Even a Simple One)
  • Get Clear on Your Vision, Purpose & Goals
  • A Guide to Business Planning
  • Your Roadmap: Business Plan Template 


Setting Up Your Business: Checklist and Next Steps
  • Determine Your Brand Name
  • Forming a Business Entity
  • Choosing the Right Host Agency
  • Marketing: Develop a Simple Launch Plan
  • Selecting a CRM System
  • Obtaining E&O Insurance
  • Business Setup Checklist

Frequently asked questions

Will this course be effective for someone who is just getting started? I have no experience running my own business.

Yes, this course was designed to start from where we all start – the beginning.

It provides comprehensive training on the foundational knowledge you’ll need to better understand the nuts and bolts of the industry and how the travel advisor business works.

We’ll also provide a step-by-step guide for launching your own business. We simplify things down to an easy-to-follow process and give you a better understanding of the support, tools, and resources you’ll have access to as you kick off your new career as a travel advisor, so that you have the confidence you need to hit the ground running.

I am currently traditionally employed as a travel advisor but want to start my own business. Is this course right for me?

Absolutely! Some of the most successful people who start their own business as a luxury travel advisor have previous experience being employed as one. And while they’re level of experience may vary once they decide to take the leap – they all share some things in common. They are tired of working for someone else. They know they can make A LOT more money running their own business once they start crunching the numbers. They want more freedom, flexibility, and the ability to (actually) travel the world and work from anywhere. And they want to be part of a fun, connected community of like-minded entrepreneurs who all share the same love of travel, support each other, and build great friendships and connections that last a lifetime.

I have a business and am ready to scale. Do I take the course? Or is it for my new hires?

That’s great that you are ready to take the next step toward growing your business. We know how challenging it can be to find the right people to join your team. But finding the time to train them as a small business owner with limited time and resources is often the most difficult challenge of all. Without proper training for your new hires, you can often end up stuck on the hamster wheel and unable to delegate – or retain the people you’ve invested in.

That said - the training course is for your new hires. Whether they are a subcontractor or employee.

But we also offer consulting sessions for business owners who need some guidance when it comes to hiring and training effectively. As sometimes, it starts with figuring out how to run your own business a bit more efficiently so that you can find the time to grow your team. But often business owners want advice on how to attract and retain the right people. Our first step is to understand your specific needs. And then we’ll craft our sessions based on the strategies you’re looking for.

What is the difference between Roadmap’s training and what else is out there?

Great question. Roadmap was developed to create a solution to an ongoing problem. Training within the host agency and independent travel advisor community is very fragmented. More importantly, the current training programs that exist are either not comprehensive enough for anyone who wants to build a sustainable, profitable business. Or – the content is outdated, ineffective, or built using archaic platforms and technologies. Beyond that, almost none are focused more on the luxury market. Which is where the real earning potential is.

We decided it was time to solve this problem. And so we created the most comprehensive training program on the market, developed by industry experts who know what it takes to succeed, and utilizing cutting-edge technologies and top instructional designers to take the learning experience next level.

Why should I trust Roadmap training? Who developed it?

ROADMAP is recognized among the industry elite as the gold standard luxury travel advisor training program.

It takes teams of experts in different areas to develop a comprehensive – and effective – training that also provides a seamless user experience and an engaging, dynamic learning experience. This type of training requires insights from people who have run luxury travel businesses themselves and understand what it takes to succeed, as well as a collective of industry veterans in various roles to add expertise and perspective throughout the course content. And finally, you need top instructional designers and cutting-edge technologies to ensure you’re getting an enhanced learning experience that is effective for any learning style, maximizes retention, and ensures our graduates are ready to hit the ground running as they launch their own businesses.

We are proud to say that our best-in-class training program is endorsed by Internova Travel Group and its luxury subsidiary Global Travel Collection (GTC), the industry’s most influential and prestigious network of top travel advisors and luxury suppliers around the globe.

Is this course worth $2500?

At the end of the day, that’s a question only you can answer.

We know it’s a big decision. But investing in yourself and the training it takes to build a real business is the first step toward really changing your life -and opening doors to an entirely new career, increased earning potential, and ultimately creating a better life.

Once you have the foundational training, you need to hit the ground running, the only real way to build something is to dive in and learn as you go. But without a baseline level of knowledge, your chances of success decrease dramatically without proper training. That’s true for starting any business.

One way to look at it is …. What is the ROI? If you spend $2500 now, most top travel advisors will tell you can easily make that with one booking. Or a handful of bookings when you’re first getting started. Our advice? If you want to win in life and business - invest in yourself. It’s the only way.

How much time will it take to complete the course?

The course is made up of 6 modules and 60 lessons. It’s a self-paced course, so how quickly you move through it really depends on how much time you have to devote to it during your week. It’s safe to say you’ll likely need about 10 - 12 hours to complete it. But it really depends on your own learning style and preference to how quickly you’re looking to move through it.

I am not currently affiliated with a host agency. Can Roadmap connect me to one?

Yes! Beyond the training course, an added benefit for our course graduates is that we help you take that next step in starting your business.

Aligning yourself with the right host agency is extremely important to ensure you have the right support, resources and community as you build your business.

For graduates who are not yet affiliated with a host agency, Roadmap is proud to partner with Global Travel Collection.

Global Travel Collection’s host agency program is highly selective, exclusive to experienced travel advisors only and a select number of new-to-industry candidates who have demonstrated high growth potential.

Through ROADMAP’s exclusive partnership, course graduates are referred to GlobalTravel Collection’s advisor selection team, with the opportunity to be considered for its exclusive network.

Who is the founder of Roadmap?

Susan Duffy is the founder of Roadmap. You can read more about her here.

Will this course continue to be updated?

Yes, this course will continue to be updated to ensure the information in our training is always current – and accurate – as this is an industry that is continually evolving.

We will also continue to add new supplemental content, mini courses, and entirely new courses focused on more advanced business skills or specific areas of expertise.

Once you enroll in our course, you will receive any updates as we release any new courses and content.

Need training for small team?

Please contact sales so we can assist you further.

1:1 Consulting for Luxury Travel Business Owners