Built to scale advisor teams

Ready to grow your team without losing momentum?

End-to-end training built for growth.
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ROADMAP is a recognized authority in luxury travel entrepreneurship among the industry elite. 
We provide real-world education, strategic frameworks, and professional credentials that set our graduates apart.

Growing your team sounds exciting.  

Finding time to train them is what's hard.

For luxury travel entrepreneurs, time is everything. Without a structured way to train new advisors, every hire feels like a gamble — and growth slows.

Finally, a training system built for teams.

Roadmap is the first truly comprehensive, end-to-end training system in luxury travel — designed to prepare new advisors with the knowledge, tools, and confidence to contribute from day one.

Comprehensive training.  Real-word impact.

The industry's leading training platform for luxury travel advisors.

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On-demand.  Ready to deploy.  Trusted to deliver.

Save hours of hands on training

Get new hires up to speed faster 

Provide consistent, structured onboarding

Maintain clear standards as your team grows

Certification upon completion for added assurance

Gain confidence that new advisors are truly ready

Training Platform Features

Multi-format interactive content developed by top instructional designers.
Expert insights and video content that adds context and perspective throughout.
Downloadable library of templates, scripts, checklists, sample fee schedules, and more.
The most comprehensive, end-to-end luxury travel training program in the industry. 
Real world learning scenarios developed by top travel advisors and industry experts.
Roadmap Certification upon completion of the course’s final assessments.

Explore the Full Course Curriculum

COURSE OUTLINE

Module 1: Dream Job: The Travel Advisor Career

  • Welcome to the World of Luxury Travel Advising:  Where Passion Meets Possibility
  • The Value of a Great Travel Advisor
  • Industry Trends: The Travel Advisor Career Outlook
  • Earning Potential:  Your Path to Profitability

Module 2: Travel Industry Mastery

  • Key Players in the Travel Industry
  • The “IC” Model: Independent Contractor (IC) vs. Employee Travel Agent
  • Host Agencies
  • Consortium
  • Travel Agency Accreditations
  • The Hotel Industry: Everything You Need to Know
  • Travel Industry Associations
  • Tourism Boards
  • Useful Resources: Researching Destinations, Suppliers & Industry News
  • Travel Technology
  • The Nuts & Bolts: Host Agency Operation

Module 3: The Advisor's Playbook:  Clients, Fees & Itineraries

Working with Clients
  • Working with New Clients
  • Communicating Your Value & How You Work
  • Vetting Clients: Are You a Match?
  • Trip Details: Drilling Down To What Clients Want
  • Collecting Traveler Information
  • The Collaborative Trip Planning Process
  • To Be, Or Not To Be… Available 24/7


Charging Fees
  • Rationale: Why Charge Fees?
  • How to Position Fees to Your Clients
  • Types of Fees
  • Trip Planning Fees
  • Other Fee Types: Case Studies and Rationale
  • Rolling Out a New Fee Schedule to Existing Clients


Developing an Itinerary
  • Developing An Itinerary: Identify Potential Challenges
  • Managing Client Expectations
  • Creating An Itinerary Outline
  • Booking Priorities Based on Specific Trip Types
  • The Client’s Final Itinerary: What Should It Include?


Module 4: The Power of Supplier Partnerships


  • Choosing the Right Supplier
s
  • Navigating Booking Channels
  • Contacting Suppliers:  Best Practices
  • Building Relationships
  • Supplier Etiquette
  • Suppliers Events
  • FAM Trips

Module 5: Mastering the Booking Process

Curating Hotel Experiences
  • Master how to source and book luxury accommodations  tailored to your clients’ style and budget, while securing exclusive upgrades, value-added amenities, and VIP status through preferred partner programs


Crafting Unfogettable Tours
  • Learn how to design and book bespoke private tours and high-end experiences by partnering with luxury tour operators and DMCs, ensuring white-glove service, insider access, and elevated client support throughout the journey.


Designing Cruise Journeys
  • Confidently match clients with the right luxury cruise experience—whether ocean, river, yacht, or expedition—by understanding ship categories, suite types, itinerary nuances, and the premium services that matter most to discerning travelers


Selling Air:  The Fundamentals
  • Build fluency in air travel booking fundamentals and gain valuable industry intel  - from understanding airline contracts and why they matter when it comes to your earning potential – to mastering the ins and outs of how the airline industry works behind the scenes -so that you can collaborate confidently and effectively with your host agency and supplier partners to secure high commission tickets for your clients.


Essential Rail Bookings
  • Understand how to integrate upscale rail travel into your itineraries, from first-class high-speed routes to iconic luxury trains, ensuring seamless service, elevated onboard experiences, and strategic connections across destinations.


Seamless Rental Car Bookings
  • Develop a seamless high touch process for working with your clients to book luxury vehicles and rental cars  - while understanding key differences with international bookings, insurance options, and maximizing preferred supplier commissions.


Selling Travel Insurance
  • Learn how to position and sell the right travel insurance products for high-end clients, while earning surprisingly high commissions and safeguarding the full value of premium itineraries

Module 6: Understanding How Travel Advisors Get Paid

  • Commission Payment Processes
  • Invoicing & Commission Tracking: Best Practices
  • Charging Service Fees: Best Practices

Module 7: Step-by-Step Guide to Launching Your Business

Developing a Simple Business Plan
  • Introduction: Creating Your Roadmap
  • Why You Need a Business Plan (Even a Simple One)
  • Get Clear on Your Vision, Purpose & Goals
  • A Guide to Business Planning
  • Your Roadmap: Business Plan Template 


Setting Up Your Business: Checklist and Next Steps
  • Determine Your Brand Name
  • Forming a Business Entity
  • Choosing the Right Host Agency
  • Marketing: Develop a Simple Launch Plan
  • Selecting a CRM System
  • Obtaining E&O Insurance
  • Business Setup Checklist

Enrolling a team member?

For new hires and IC subcontractors

Each student must enroll using their own email address to ensure proper access, certification, and system credentials.

Please share the enrollment link below with your employee or sub-IC so they can register directly.

Need training for a larger team?

Ready to grow your team but not sure where to start?

Clarity before hiring.  Strategy before scale.

Most luxury travel business owners don’t struggle to grow — they struggle to grow sustainably.

1:1 Strategic Consulting
for Business Owners

Clarity before hiring.  Strategy before scale.

In these sessions, we focus on the decisions that determine whether scaling succeeds or fails, including:

  • Creating time and operational capacity
  • Identifying what’s profitable — and what’s not
  • Defining who to hire and how to retain them
  • Building structure before adding people


The result:  growth creates freedom, not chaos.

Format: One-on-one, tailored to your business

Cost Per Session: $250


Roadmap Enterprise Solutions

Built for impact at scale.

Roadmap powers leading host agencies — standardizing advisor development and accelerating performance at scale.

1:1 Strategic Consulting for Business Owners

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